POSITION OVERVIEW

Technical Support Specialist III – Full Time Role

Location: Washington, District of Columbia

ABOUT THIS ROLE

We seek a Technical Support Specialist III to support enterprise application operations and end user technical support within a government environment. This role focuses on system administration, user support, and technical documentation supporting operational systems.

KEY RESPONSIBILITIES

• Manage user roles, access permissions, and system settings within enterprise applications
• Serve as primary technical contact for end users and resolve system support issues
• Monitor support channels including email, collaboration tools, and ticketing systems
• Conduct system data audits to ensure accuracy and integrity of records
• Track system usage and collect user feedback for system improvement initiatives
• Provide troubleshooting support for minor IT issues including software and peripheral devices
• Assist IT teams with resolving technical issues across systems and applications
• Document technical procedures, user guides, and knowledge base articles
• Conduct user onboarding sessions and training programs for system users

REQUIRED SKILLS

• Experience providing enterprise technical support and system administration
• Knowledge of troubleshooting software applications and IT systems
• Ability to document technical processes and training materials
• Strong communication skills when working with technical and non technical users

EDUCATION & EXPERIENCE

• Bachelor’s degree or graduate degree in a related field
• Experience supporting government or enterprise IT environments preferred

CLEARANCE & LOCATION

• Clearance: Active Top Secret Clearance Required
• Work Location: Washington, DC
• Employment: Full Time
• U.S. Citizenship Required