POSITION OVERVIEW

Field Support Analyst - Full-Time Role

Location: Tacoma, WA (Onsite)

Salary: $90,000 - $110,000

ABOUT THIS ROLE

Serve as an FSR Analyst working side-by-side with analysts to train and mentor users in a high-impact environment. Responsibilities include troubleshooting technical issues, developing new use cases, solving unique and challenging problems, embedding with high-impact units to understand their operational and technical needs, facilitating collaboration across a global enterprise, providing desk-side training, training analysts/operators in classroom and operational settings, staffing the Help Desk, providing feedback to the engineering team about product, and answering questions from senior leaders.

KEY RESPONSIBILITIES

• Serve as an FSR Analyst
• Work side-by-side with analysts to train and mentor users
• Troubleshoot technical issues and develop new use cases
• Solve unique and challenging problems
• Embed with high-impact units to understand their operational and technical needs
• Help facilitate collaboration across a global enterprise
• Provide desk-side training to analysts
• Train analysts/operators in a classroom and operational setting
• Staff the Help Desk
• Respond to user requests and work with the engineering team to troubleshoot issues
• Provide feedback to the engineering team about product
• Answer questions from senior leaders

REQUIRED SKILLS

• 5+ years of intel analysis experience
• 3+ years of experience fusing intelligence capabilities in support of operations
• Prior experience with Gotham (required: 1-6 years)
• Gaia or Foundry experience is a plus
• Technical background with working knowledge of: HTML, Ruby, Python and/or Java
• Technical background with working knowledge of: Hardware, networks, and server administration
• Experience training analyst in a classroom or field setting
• Strong knowledge of Excel
• Military/Special Operations experience is a plus
• Mandatory Skills: 1-6 years of Gotham
• Desirable Skills: Gaia/Foundry
• Deal Breaker: Gaia/Foundry, Military/Special Operations

EDUCATION & EXPERIENCE

• Rate flexibility: $90K-$110K Yearly

CLEARANCE & LOCATION

• Clearance: TS/SCI Required
• Work Location: Onsite
• Employment: Full Time
• U.S. Citizenship Required